KNOWLEDGE MANAGEMENT at the customer front-line

被引：0
|
作者：
Warren, Paul
Thurlow, Ian
Kings, Nick
Davies, John
机构：
来源：
JOURNAL OF THE INSTITUTE OF TELECOMMUNICATIONS PROFESSIONALS | 2010年 / 4卷
关键词：
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Pro-activity and speedy response rates are critical to sales and technical specialists at the front line. But help is at hand. The ACTIVE project is developing and trialling technology which will provide much needed assistance in managing information and improving interaction with systems and - crucially - with customers.
引用
收藏
页码：8 / 15
页数：8
相关论文
共 50 条
  • [21] Front-line fundamentals
    Wagner, BL
    [J]. LIBRARY JOURNAL, 1999, : 17 - 18
  • [22] FRONT-LINE EPIDEMIOLOGY
    CRIEL, B
    DUJARDIN, B
    [J]. JOURNAL OF TROPICAL PEDIATRICS, 1992, 38 (03) : 137 - 138
  • [23] Controversies in the front-line management of chronic lymphocytic leukemia
    Nabhan, Chadi
    Shanafelt, Tait D.
    Kay, Neil E.
    [J]. LEUKEMIA RESEARCH, 2008, 32 (05) : 679 - 688
  • [24] Employee adaptive behaviors on the front-line: The role of categorical knowledge
    Gwinner, K
    [J]. 1996 AMA EDUCATORS' PROCEEDINGS, VOL 7 - ENHANCING KNOWLEDGE DEVELOPMENT IN MARKETING, 1996, 7 : 468 - 473
  • [25] Leaders' knowledge hiding and front-line employee service sabotage
    Zulfiqar, Salman
    Garavan, Thomas
    Huo, Chunhui
    Akhtar, Muhammad Waheed
    Sarwar, Binesh
    [J]. SERVICE INDUSTRIES JOURNAL, 2023,
  • [26] Exploring the relationship between individual values and the customer orientation of front-line employees
    Carlos, M.
    Coelho, Filipe
    [J]. JOURNAL OF MARKETING MANAGEMENT, 2013, 29 (15-16) : 1653 - 1679
  • [27] Customer oriented militants? A critique of the 'customer oriented bureaucracy' theory on front-line service worker collectivism
    Brook, Paul
    [J]. WORK EMPLOYMENT AND SOCIETY, 2007, 21 (02) : 363 - 374
  • [28] MANAGEMENT FOR THE SMALL OFFICE - WHEN MANAGEMENT AND FRONT-LINE PERSONNEL ARE THE SAME
    ROY, B
    WISEMAN, MG
    STIFFLER, VB
    [J]. COLLEGE AND UNIVERSITY, 1981, 56 (04): : 385 - 386
  • [29] THE IMPACT OF TOTAL QUALITY MANAGEMENT ON FRONT-LINE SUPERVISORS AND THEIR WORK
    LAM, SSK
    [J]. TOTAL QUALITY MANAGEMENT, 1995, 6 (01): : 45 - 50
  • [30] Front-line epistaxis management: let's not forget the basics
    Ho, E. C.
    Chan, J-Y
    [J]. JOURNAL OF LARYNGOLOGY AND OTOLOGY, 2008, 122 (07): : 696 - 699
12345