Construction of Service Experience Management Framework under the Background of the Internet

被引：0

作者：

Hao, Qian ^{[1
]}

Ren, Guihuan ^{[2
]}

机构：

[1] Xian Vocat & Tech Coll, Xian 710077, Peoples R China

[2] Shaanxi Vocat & Tech Coll, Xian 710100, Peoples R China

来源：

PROCEEDINGS OF THE 2016 INTERNATIONAL CONFERENCE ON ADVANCES IN MANAGEMENT, ARTS AND HUMANITIES SCIENCE (AMAHS 2016) | 2016年 / 63卷

关键词：

Internet technology; Service experience; Management framework;

D O I：

暂无

中图分类号：

G40 [教育学];

学科分类号：

040101 ; 120403 ;

摘要：

With the development of science and technology, the Internet commerce develop rapidly, consumers pay more attention to the personality and the emotional demands in the process of consumption, enterprise service management objectives will be upgraded to a 'satisfactory service' and 'unforgettable experience'. In this paper, I first define the concept of experience and service experience; secondly, I illustrate the significance of improving the service experience. Finally, I try to build a framework of service experience management under the background of Internet.

引用

页码：152 / 155

页数：4

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