Scaling users' perceptions of library service quality using item response theory:: A LibQUAL+™ study

被引：20
|
作者：
Wei, YH [1 ]
Thompson, B
Cook, CC
机构：
[1] Univ Florida, Gainesville, FL 32611 USA
[2] Texas A&M Univ, College Stn, TX USA
[3] Baylor Coll Med, Houston, TX 77030 USA
来源：
PORTAL-LIBRARIES AND THE ACADEMY | 2005年 / 5卷 / 01期
关键词：
D O I：
10.1353/pla.2005.0014
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
LibQUAL+(TM) data to date have not been subjected to the modern measurement theory called polytomous item response theory (IRT). The data interpreted here were collected from 42,090 participants who completed the "American English" version of the 22 core LibQUAL+(TM) items, and 12,552 participants from Australia and Europe who completed the "British English" version of the 22 core LibQUAL+(TM) items. Results suggest that the LibQUAL+(TM) protocol has psychometric integrity, that American English participants tend to be somewhat less critical of library service quality, and that students and faculty have fairly similar views of library service quality.
引用
收藏
页码：93 / 104
页数：12
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