Users' evaluation on library service quality:: A LibQUAL+™ empirical study

被引：0
|
作者：
Wang, Kai [1 ]
机构：
[1] Zhejiang Univ, Sch Management, Hangzhou 310058, Peoples R China
来源：
2007 INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT, VOLS 1-3 | 2007年
关键词：
LibQUAL plus (TM); library service quality; evaluation;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Evaluation on library service quality is the first and key step to get a better library service quality and obtain readers' satisfaction. A qualitative study with LibQUAL+(TM) is conducted here. With the analysis of 226 questionnaires, the characteristics of readers, evaluations of 24 indictors of 4 dimensions of library service quality of Zijingang library of Zhejiang University are summered as the conclusions. Also suggestions to improve the library service quality are put forward for practical use.
引用
收藏
页码：1071 / 1075
页数：5
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