Stability of library service quality benchmarking norms across time and cohorts:: A LibQUAL+™ study

被引：0
|
作者：
Thompson, Bruce [1 ]
Cook, Colleen [2 ]
Kyrillidou, Martha [3 ]
机构：
[1] Texas A&M Univ, Dept Educ Psychol, College Stn, TX 77843 USA
[2] Texas A&M Univ, TAMU Lib, College Stn, TX 77843 USA
[3] Assoc Res Lib, Washington, DC 20036 USA
来源：
PROCEEDINGS OF THE ASIA-PACIFIC CONFERENCE ON LIBRARY & INFORMATION EDUCATION & PRACTICE 2006: PREPARING INFORMATION PROFESSIONALS FOR LEADERSHIP IN THE NEW AGE | 2006年
关键词：
D O I：
暂无
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
LibQUAL+TM is a web-administered library service quality assessment protocol that has been used around the world in hundreds of different types of libraries. Data have been collected from almost 500,000 library users. The protocol has been used in several language variations. The purpose of the present study is to characterize the stability of LibQUAL+TM score norms across both time and various user cohorts. Library staff may place more confidence in benchmarking conclusions if the stability of the score norms can be demonstrated.
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页码：52 / +
页数：3
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