Building a cognitive platform for the managed IT services lifecycle

被引：3

作者：

Kloeckner, K. ^{[1
]}

Adam, C. M. ^{[2
]}

Anerousis, N. ^{[3
]}

Ayachitula, N. ^{[2
]}

Bulut, M. F. ^{[2
]}

Dasgupta, G. ^{[4
]}

Deng, Y. ^{[2
]}

Diao, Y. ^{[2
]}

Fuller, N. ^{[2
]}

Gopisetty, S. ^{[5
]}

Hernandez, M. ^{[2
]}

Hwang, J. ^{[2
]}

Iannucci, P. ^{[6
]}

Kalia, A. K. ^{[2
]}

Lanfranchi, G. ^{[7
]}

Lanyi, D. ^{[8
]}

Ludwig, H. ^{[9
]}

Mahamuni, A. ^{[10
]}

Mahindru, R. ^{[2
]}

Meng, F. J. ^{[11
]}

Nezhad, H. R. Motahari ^{[9
]}

Murthy, K. ^{[2
]}

Nakamura, T. ^{[2
]}

Paradkar, A. ^{[2
]}

Perpetua, D. ^{[12
]}

Pfitzmann, B. ^{[8
]}

Rosu, D. ^{[2
]}

Shwartz, L. ^{[2
]}

Su, Z. ^{[11
]}

Surendra, M. ^{[2
]}

Tao, S. ^{[2
]}

Volzer, H. ^{[8
]}

Vukovic, M. ^{[2
]}

Wiesmann, D. ^{[8
]}

Wozniak, S. ^{[8
]}

Wright, G. ^{[12
]}

Xiao, J. ^{[2
]}

Zeng, S. ^{[2
]}

机构：

[1] IBM Global Technol Serv, Armonk, NY 10504 USA

[2] IBM Res, Thomas J Watson Res Ctr, Yorktown Hts, NY 10598 USA

[3] IBM Global Technologv Serv GTS, Almaden Res Ctr, San Jose, CA 95120 USA

[4] IBM Res, Bangalore 560045, Karnataka, India

[5] IBM Res, San Jose, CA 95120 USA

[6] IBM Global Technol Serv, I-00144 Rome, Italy

[7] IBM Global Technol Serv GTS, I-00144 Rome, Italy

[8] IBM Res, CH-8803 Zurich, Switzerland

[9] IBM Res, Almaden Res Ctr, San Jose, CA 95120 USA

[10] IBM Global Technol Serv GTS, Bangalore 560045, Karnataka, India

[11] IBM Res, Beijing 100094, Peoples R China

[12] IBM Global Technol Serv Technol Innovat & Automat, Armonk, NY 10504 USA

来源：

IBM JOURNAL OF RESEARCH AND DEVELOPMENT | 2018年 / 62卷 / 01期

关键词：

D O I：

10.1147/JRD.2017.2770642

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

In this paper, we present IBM's cognitive strategy for service delivery transformation to a services integration approach for IT service management. This transformation is fueled by three fundamental technological paradigms: cognitive, cloud, and data and digital content. At the foundation of this approach is the IBM Services Platform with Watson-an IBM Cloud and Watson-based platform that uses machine learning, natural language, discovery, and various Watson application programming interfaces to design superior client solutions, achieve an exceptional level of autonomic service management, and facilitate a healthy "always-on" environment. It continuously learns and optimizes information technology performance to enable enhanced client business outcomes.

引用

页数：11

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