Critical success factors of knowledge management in a Middle Eastern country

被引：0

作者：

Al-Shammari, Minwir ^{[1
]}

机构：

[1] Univ Bahrain, Coll Business Adm, Dept Management & Mkt, Manama, Bahrain

来源：

PROCEEDINGS OF 2005 INTERNATIONAL CONFERENCE ON INNOVATION & MANAGEMENT | 2005年

关键词：

knowledge management; customer relationship management (CRM); the Middle East;

D O I：

暂无

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The paper aims to develop an understanding of challenges to Knowledge Management (KM) implementation in a Middle Eastern context, and to propose a framework for successful KM adoption in such a cultural context. It adopts a case study approach as a powerful source of understanding the KM specificities in the Middle Eastern context. The study conducts twelve interviews with executives of a telecommunications company. Then, transcripts of the interviews were systemically analyzed.

引用

页码：277 / 282

页数：6

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