Construction quality management driven by customer satisfaction

被引：0
|
作者：
Tang S. L [1 ]
Lee K. W [1 ]
机构：
[1] Hong Kong Polytech Univ, Dept Civil & Struct Engn, Kowloon, Hong Kong, Peoples R China
来源：
Proceedings of 2006 International Conference on Construction & Real Estate Management, Vols 1 and 2: COLLABORATION AND DEVELOPMENT IN CONSTRUCTION AND REAL ESTATE | 2006年
关键词：
construction; continual improvement; Hong Kong; customer satisfaction; quality management;
D O I：
暂无
中图分类号：
F8 [财政、金融];
学科分类号：
0202 ;
摘要：
In Hong Kong, construction quality management systems have been driven by mandatory requirements of Clients. Unfortunately a negative attitude in pursuing construction quality has been developed. This is an attitude of satisfying mandatory requirement rather than a genuine spirit of pursuing quality improvement. The objective of this study is to try to find out which system is preferable: quality management systems driven by mandatory requirement-or by customer satisfaction.
引用
收藏
页码：128 / 133
页数：6
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