Construction quality management driven by customer satisfaction

被引：0

作者：

Tang S. L ^{[1
]}

Lee K. W ^{[1
]}

机构：

[1] Hong Kong Polytech Univ, Dept Civil & Struct Engn, Kowloon, Hong Kong, Peoples R China

来源：

Proceedings of 2006 International Conference on Construction & Real Estate Management, Vols 1 and 2: COLLABORATION AND DEVELOPMENT IN CONSTRUCTION AND REAL ESTATE | 2006年

关键词：

construction; continual improvement; Hong Kong; customer satisfaction; quality management;

D O I：

暂无

中图分类号：

F8 [财政、金融];

学科分类号：

0202 ;

摘要：

In Hong Kong, construction quality management systems have been driven by mandatory requirements of Clients. Unfortunately a negative attitude in pursuing construction quality has been developed. This is an attitude of satisfying mandatory requirement rather than a genuine spirit of pursuing quality improvement. The objective of this study is to try to find out which system is preferable: quality management systems driven by mandatory requirement-or by customer satisfaction.

引用

页码：128 / 133

页数：6

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