Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation

被引：1
|
作者：
Giovanoli, Claudio [1 ]
机构：
[1] Univ Appl Sci & Arts Northwestern Switzerland, Inst Informat Syst, Riggenbachstr 16, CH-4600 Olten, Switzerland
来源：
CLOSER: PROCEEDINGS OF THE 9TH INTERNATIONAL CONFERENCE ON CLOUD COMPUTING AND SERVICES SCIENCE | 2019年
关键词：
Cloud Computing; Service Quality; Cloud Service Quality; Quality Attributes;
D O I：
10.5220/0007587502410248
中图分类号：
TP301 [理论、方法];
学科分类号：
081202 ;
摘要：
The field of cloud service selection tries to support customers in selecting cloud services based on QoS attributes. For considering the right, QoS attributes it is necessary to respect the customers and the providers' perception. This can be made through a Service Quality Model. Thus, this paper introduces a Cloud Service Quality Model based on a Systematic Literature Review and user interviews as well as providers perceptions.
引用
收藏
页码：241 / 248
页数：8
相关论文
共 50 条
  • [1] Quality Model of Cloud Service
    Zhou, Ping
    Wang, Zhipeng
    Li, Wenjing
    Jiang, Ning
    [J]. 2015 IEEE 17TH INTERNATIONAL CONFERENCE ON HIGH PERFORMANCE COMPUTING AND COMMUNICATIONS, 2015 IEEE 7TH INTERNATIONAL SYMPOSIUM ON CYBERSPACE SAFETY AND SECURITY, AND 2015 IEEE 12TH INTERNATIONAL CONFERENCE ON EMBEDDED SOFTWARE AND SYSTEMS (ICESS), 2015, : 1418 - 1423
  • [2] Determination of Trustworthiness of Cloud Service Provider and Cloud Customer
    Challagidad, Praveen S.
    Birje, Mahantesh N.
    [J]. 2019 5TH INTERNATIONAL CONFERENCE ON ADVANCED COMPUTING & COMMUNICATION SYSTEMS (ICACCS), 2019, : 839 - 843
  • [3] A trust model of cloud computing based on Quality of Service
    Manuel, Paul
    [J]. ANNALS OF OPERATIONS RESEARCH, 2015, 233 (01) : 281 - 292
  • [4] A trust model of cloud computing based on Quality of Service
    Paul Manuel
    [J]. Annals of Operations Research, 2015, 233 : 281 - 292
  • [5] Assessment of Cloud Service Provider Quality Metrics
    Telenyk, Sergii
    Bidyuk, Petro
    Zharikov, Eduard
    Yasochka, Maxim
    [J]. 2017 SECOND INTERNATIONAL CONFERENCE ON INFORMATION AND TELECOMMUNICATION TECHNOLOGIES AND RADIO ELECTRONICS (UKRMICO), 2017,
  • [6] Quality Model of Maintenance Service for Cloud Computing
    Wang, Zhipeng
    Jiang, Ning
    Zhou, Ping
    [J]. 2015 IEEE 17TH INTERNATIONAL CONFERENCE ON HIGH PERFORMANCE COMPUTING AND COMMUNICATIONS, 2015 IEEE 7TH INTERNATIONAL SYMPOSIUM ON CYBERSPACE SAFETY AND SECURITY, AND 2015 IEEE 12TH INTERNATIONAL CONFERENCE ON EMBEDDED SOFTWARE AND SYSTEMS (ICESS), 2015, : 1460 - 1465
  • [7] A New Economic Model in Cloud Computing: Cloud Service Provider vs. Network Service Provider
    Huang, Jun
    Fang, Fang
    Sun, Yi
    Yan, Huifang
    Xing, Cong-cong
    Duan, Qiang
    Wang, Wei
    [J]. 2015 IEEE GLOBAL COMMUNICATIONS CONFERENCE (GLOBECOM), 2015,
  • [8] An Evaluation Methodology of Cloud Service Quality Based on Queuing Model
    Yan, Gengzhe
    Meng, Fanchao
    Chu, Dianhui
    [J]. 2017 15TH IEEE INTERNATIONAL SYMPOSIUM ON PARALLEL AND DISTRIBUTED PROCESSING WITH APPLICATIONS AND 2017 16TH IEEE INTERNATIONAL CONFERENCE ON UBIQUITOUS COMPUTING AND COMMUNICATIONS (ISPA/IUCC 2017), 2017, : 925 - 930
  • [9] A Blockchain-Based Model for Cloud Service Quality Monitoring
    Taghavi, Mona
    Bentahar, Jamal
    Otrok, Hadi
    Bakhtiyari, Kaveh
    [J]. IEEE TRANSACTIONS ON SERVICES COMPUTING, 2020, 13 (02) : 276 - 288
  • [10] Cloud based Video-on-Demand service model ensuring quality of service and scalability
    Barba-Jimenez, Carlos
    Ramirez-Velarde, Raul
    Tchernykh, Andrei
    Rodriguez-Dagnino, Ramon
    Nolazco-Flores, Juan
    Perez-Cazares, Raul
    [J]. JOURNAL OF NETWORK AND COMPUTER APPLICATIONS, 2016, 70 : 102 - 113
12345