Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation

被引：1
|
作者：
Giovanoli, Claudio [1 ]
机构：
[1] Univ Appl Sci & Arts Northwestern Switzerland, Inst Informat Syst, Riggenbachstr 16, CH-4600 Olten, Switzerland
来源：
CLOSER: PROCEEDINGS OF THE 9TH INTERNATIONAL CONFERENCE ON CLOUD COMPUTING AND SERVICES SCIENCE | 2019年
关键词：
Cloud Computing; Service Quality; Cloud Service Quality; Quality Attributes;
D O I：
10.5220/0007587502410248
中图分类号：
TP301 [理论、方法];
学科分类号：
081202 ;
摘要：
The field of cloud service selection tries to support customers in selecting cloud services based on QoS attributes. For considering the right, QoS attributes it is necessary to respect the customers and the providers' perception. This can be made through a Service Quality Model. Thus, this paper introduces a Cloud Service Quality Model based on a Systematic Literature Review and user interviews as well as providers perceptions.
引用
收藏
页码：241 / 248
页数：8
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