A Knowledge Tree Model and Its Application for Continuous Management Improvement

被引：0

作者：

Lu, Yun ^{[1
]}

Bao, Zhen-Qiang ^{[1
]}

Zhao, Yu-Qin ^{[1
]}

Wang, Yan ^{[1
]}

Wang, Gui-Jun ^{[1
]}

机构：

[1] Yangzhou Univ, Coll Clin Med, Subei Peoples Hosp, Yangzhou, Jiangsu 225001, Peoples R China

来源：

INFORMATION SYSTEMS DEVELOPMENT: ASIAN EXPERIENCES | 2011年

基金：

中国国家自然科学基金;

关键词：

Knowledge management; Knowledge tree; Value of knowledge; Service management;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This chapter analyzes the relationship of organizational knowledge and brings forward that organizational knowledge consists of three layers: core knowledge, structural knowledge, and implicit knowledge. According to the principle of knowledge maps, a dynamic management model of organizational knowledge based on knowledge tree is introduced and the definition of the value of knowledge node is given so that the quantitative management on knowledge is realized, which lays a foundation for performance evaluation of knowledge management. We also carefully study the application of knowledge tree in service quality management of hospital organizations and management innovation process and give the example of cooperation in endoscopic surgery to establish a knowledge tree about operational cooperation degree, which states the principle of organizational knowledge management and the knowledge innovation process of continuous management improvement.

引用

页码：201 / 211

页数：11

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