CRITICAL SUCCESS FACTORS IN PUBLIC SECTORS EXECUTING WEB-BASED LEARNING

Digital learning has been gradually emphasized by the government and industries because of the development and popularity of information technology. Governmental sectors could have brand-new services for the public, such as the propagation of information, knowledge, skills, policies, and regulations, through web-based learning. Most educational trainings in businesses and re-trainings of the public or public servants have applied digital learning. With Analytic Hierarchy Process (AHP) and the concept of web-based learning, five dimensions of Administration (policy), Instructors, Learners, Course content, and Technology (platform) are constructed for the hierarchic model, meaning to precede hierarchy, structurization, and quantification of web-based learning indicators. Having the sector managers and the staff in Kaohsiung City Government as the research subjects, the web-based learning indicators and the weight system are constructed for public sectors. The research results show that (1) Definite rewarding system is better emphasized in Administration (policy), (2) Encouraging learners' participation is stressed by Instructors, (3) Active learning is focused by Learners, (4) Corresponding to learners' requirements are concerned in Course content, and (5) Handy and stable learning platform is emphasized in Technology (platform).