共 50 条
- [31] Social Customer Relationship Management (Social CRM)Application and Technology [J]. Business & Information Systems Engineering, 2012, 4 : 287 - 291
- [32] Customer relationship management (CRM) systems that manage customer relations: A survey of theory and practice [J]. PROCEEDINGS OF THE 11TH ANNUAL CONFERENCE OF ASIA PACIFIC DECISION SCIENCES INSTITUTE: INNOVATION & SERVICE EXCELLENCE FOR COMPETITIVE ADVANTAGE IN THE GLOBAL ENVIRONMENT, 2006, : 408 - 410
- [34] Customer Relationship Management (CRM) Implementation: A Soft Issue in Knowledge Management Scenario [J]. 2012 IEEE COLLOQUIUM ON HUMANITIES, SCIENCE & ENGINEERING RESEARCH (CHUSER 2012), 2012,
- [35] Customer relationship management in the agricultural machinery market [J]. CIENCIA RURAL, 2017, 47 (07):
- [37] Strategic use of customer relationship management (CRM) in sports: The Rosenborg case [J]. ADVANCES IN INFORMATION SYSTEMS DEVELOPMENT, VOL 1: NEW METHODS AND PRACTICE FOR THE NETWORKED SOCIETY, 2007, : 123 - +
- [38] Customer relationship management (CRM) practices in Venezuelan firms: A study of cases [J]. ACADEMIA-REVISTA LATINOAMERICANA DE ADMINISTRACION, 2007, (39): : 1 - 28
- [39] A Risk Evaluation Method for Customer Relationship Management(CRM) Technological Initiatives [J]. 2009 INTERNATIONAL CONFERENCE ON INFORMATION MANAGEMENT, INNOVATION MANAGEMENT AND INDUSTRIAL ENGINEERING, VOL 4, PROCEEDINGS, 2009, : 329 - +