Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis

被引：1927
|
作者：
Harter, JK
Schmidt, FL
Hayes, TL
机构：
[1] Gallup Org Inc, Lincoln, NE 68510 USA
[2] Univ Iowa, Coll Business Adm, Iowa City, IA 52242 USA
[3] US Immigrat & Naturalizat Serv, Washington, DC USA
来源：
JOURNAL OF APPLIED PSYCHOLOGY | 2002年 / 87卷 / 02期
关键词：
D O I：
10.1037/0021-9010.87.2.268
中图分类号：
B849 [应用心理学];
学科分类号：
040203 ;
摘要：
Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.
引用
收藏
页码：268 / 279
页数：12
相关论文
共 50 条
  • [1] The Relationship between Employee Satisfaction and Customer Satisfaction: A Meta-analysis
    Gerpott, Torsten J.
    Paukert, Mathias
    [J]. ZEITSCHRIFT FUR PERSONALFORSCHUNG, 2011, 25 (01): : 28 - 54
  • [2] The Relationship of the Application of Business Ethics with Employee Satisfaction
    Celik, Sibel
    [J]. TURKISH JOURNAL OF BUSINESS ETHICS, 2010, 3 (01): : 21 - 40
  • [3] Country differences in the relationship between leadership and employee engagement: A meta-analysis
    Li, Peikai
    Sun, Jian-Min
    Taris, Toon W.
    Xing, Lu
    Peeters, Maria C. W.
    [J]. LEADERSHIP QUARTERLY, 2021, 32 (01):
  • [4] The Relationship of Employee Perceptions of Organizational Climate to Business-Unit Outcomes An MPLS Approach
    Cooil, Bruce
    Aksoy, Lerzan
    Keiningham, Timothy L.
    Maryott, Kiersten A.
    [J]. JOURNAL OF SERVICE RESEARCH, 2009, 11 (03) : 277 - 294
  • [5] A meta-analysis of the relationship between job satisfaction and employee health in Hong Kong.
    Cass, MH
    Siu, OL
    Faragher, EB
    Cooper, CL
    [J]. STRESS AND HEALTH, 2003, 19 (02) : 79 - 95
  • [6] Relationship between Employee Engagement, Job Satisfaction and Potential Turnover
    Reissova, Alice
    Papay, Marek
    [J]. TEM JOURNAL-TECHNOLOGY EDUCATION MANAGEMENT INFORMATICS, 2021, 10 (02): : 847 - 852
  • [7] Relationship between organizational identification and employee voice: A meta-analysis
    Ruan, Rongbin
    Chen, Wan
    [J]. SOCIAL BEHAVIOR AND PERSONALITY, 2021, 49 (10):
  • [8] A Meta-Analysis of the Relationships Between Emotional Intelligence and Employee Outcomes
    Dogru, Caglar
    [J]. FRONTIERS IN PSYCHOLOGY, 2022, 13
  • [9] Relationship between Job Satisfaction toward Organization Commitment at Employee who Work in Family Business
    Widarnandana, I. Gde D.
    Saragih, Abdul H.
    [J]. INTERNATIONAL JOURNAL OF PSYCHOLOGY, 2016, 51 : 783 - 783
  • [10] An Empirical Study on the Correlation between Employee Engagement and Business Performance of Restaurants
    Jiang Hezhong
    Wang Wei
    [J]. PROCEEDINGS OF THE 7TH EURO-ASIA CONFERENCE ON ENVIRONMENT AND CSR: TOURISM, MICE, HOSPITALITY MANAGEMENT AND EDUCATION SESSION, PT III, 2012, : 180 - 185
12345