Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis

被引：1925

作者：

Harter, JK

Schmidt, FL

Hayes, TL

机构：

[1] Gallup Org Inc, Lincoln, NE 68510 USA

[2] Univ Iowa, Coll Business Adm, Iowa City, IA 52242 USA

[3] US Immigrat & Naturalizat Serv, Washington, DC USA

来源：

JOURNAL OF APPLIED PSYCHOLOGY | 2002年 / 87卷 / 02期

关键词：

D O I：

10.1037/0021-9010.87.2.268

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.

引用

页码：268 / 279

页数：12

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