An agent-based Knowledge Management framework for the e-commerce environment

被引:0
|
作者
Sugumaran, V [1 ]
机构
[1] Oakland Univ, Rochester, MI 48309 USA
关键词
D O I
暂无
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
Knowledge Management (KM) is emerging as one of the management tools to gain competitive advantage and e-businesses are beginning to invest in KM initiatives. Though several organizations have reported successful KM projects, there are many failures due to a variety of reasons including the incongruence between strategic and KM objectives, as well as lack of a framework for supporting KM related activities. This paper presents a framework for knowledge management, which takes into account the different levels of knowledge that exist within e-businesses. The architecture of a KM system that incorporates enabling technologies such as intelligent agents and XML is also discussed.
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收藏
页码:63 / 73
页数:11
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