Besides selling tangible products, manufacturing companies have also started to compete by offering product-related services throughout the product lifecycle. In this context, the recent rise of cyber-physical systems (CPSs) and smart, connected equipment paves the way for additional opportunities for the service business among the lifecycle and pivots of traditional maintenance, repair and overhaul (MRO) service business. Based on 11 case studies, we investigate service innovations driven by digitalization and CPSs and their impact on the service ecosystem. We identify affordances that effectively exploit the new technological capabilities in existing and future service scenarios. (C) 2015 The Authors. Published by Elsevier B.V.
机构:
Hunan Univ Technol & Business, Base Int Sci & Technol Innovat & Cooperat Big Dat, Changsha 410205, Peoples R ChinaShiga Univ, Fac Data Sci, Hikone 5228522, Japan
Xu, Xuesong
论文数: 引用数:
h-index:
机构:
Liang, Wei
Zeng, Zhi
论文数: 0引用数: 0
h-index: 0
机构:
Hunan Univ Technol & Business, Base Int Sci & Technol Innovat & Cooperat Big Dat, Changsha 410205, Peoples R ChinaShiga Univ, Fac Data Sci, Hikone 5228522, Japan