The Impact of Cyber-Physical Systems on Industrial Services in Manufacturing

被引：127

作者：

Herterich, Matthias M. ^{[1
]}

Uebernickel, Falk ^{[1
]}

Brenner, Walter ^{[1
]}

机构：

[1] Univ St Gallen HSG, Inst Informat Management, St Gallen, Switzerland

来源：

7TH INDUSTRIAL PRODUCT-SERVICE SYSTEMS CONFERENCE - IPSS, INDUSTRY TRANSFORMATION FOR SUSTAINABILITY AND BUSINESS | 2015年 / 30卷

关键词：

cyber-physical systems; product-service systems; servitization; case study; technology affordances; manufacturing; DOMINANT LOGIC; INNOVATION; PRODUCTS; PLM;

D O I：

10.1016/j.procir.2015.02.110

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

Besides selling tangible products, manufacturing companies have also started to compete by offering product-related services throughout the product lifecycle. In this context, the recent rise of cyber-physical systems (CPSs) and smart, connected equipment paves the way for additional opportunities for the service business among the lifecycle and pivots of traditional maintenance, repair and overhaul (MRO) service business. Based on 11 case studies, we investigate service innovations driven by digitalization and CPSs and their impact on the service ecosystem. We identify affordances that effectively exploit the new technological capabilities in existing and future service scenarios. (C) 2015 The Authors. Published by Elsevier B.V.

引用

页码：323 / 328

页数：6

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