THE QUALITY OF EDUCATIONAL SERVICES IN HIGHER EDUCATION - ASSURANCE, MANAGEMENT OR EXCELLENCE?

被引：0

作者：

Sarbu, Roxana ^{[1
]}

Ilie, Anca Gabriela ^{[1
]}

Enache, Antonia Cristiana ^{[1
]}

Dumitriu, Dan ^{[1
]}

机构：

[1] Bucharest Acad Econ Studies, Bucharest, Romania

来源：

AMFITEATRU ECONOMIC | 2009年 / 11卷 / 26期

关键词：

excellence; performance; quality management; quality assurance; quality indicators;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The present paper has as its target to present the regulations characterizing the quality of educational services in higher education, with a view to identifying the system which is the most efficient and revealing for their real quality. This approach also takes into account the central role that key intellectual and cultural responsibilities play in the development of modern society, as well as the moral impact of higher education on society as a whole. The authors reach the conclusion that, in order to have real quality in higher education, it is important to introduce a quality management system and to constantly improve it, using as feedback the satisfaction of clients and other interested parties, with the intention of attaining performance and excellence.

引用

页码：383 / 392

页数：10

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