Quality management in higher education services

The quality of university education has become a topic of major importance generated by the labour market that has narrowed a lot lately, and at the same time, it has become more demanding. A diploma granted even by a highly renowned university will no longer guarantee any employment in the field the graduate attended specialization. The higher education system quality is not only the students' major concern, but also their parents', as well as the prospective employers', government and society in general, together with the university teachers and the entire staff, who actually provide a quality educational process. (c) 2011 Published by Elsevier Ltd.