Negative online reviews and their ethical implications

被引：0
|
作者：
Jonke, Guenter [1 ]
机构：
[1] Amer Dent Assoc, Council Eth Bylaws & Judicial Affairs, 211 E Chicago Ave, Chicago, IL 60611 USA
来源：
JOURNAL OF THE AMERICAN DENTAL ASSOCIATION | 2019年 / 150卷 / 07期
关键词：
D O I：
10.1016/j.adaj.2019.04.014
中图分类号：
R78 [口腔科学];
学科分类号：
1003 ;
摘要：
引用
收藏
页码：632 / 633
页数：2
相关论文
共 50 条
  • [31] How to respond to negative online reviews: language style matters
    Zhang, Shu
    Su, Lixun
    Zhuang, Weiling
    Babin, Barry J.
    JOURNAL OF SERVICE THEORY AND PRACTICE, 2024, 34 (04) : 598 - 620
  • [32] Achieving service recovery through responding to negative online reviews
    Ho, Victor
    DISCOURSE & COMMUNICATION, 2017, 11 (01) : 31 - 50
  • [33] Tell it like it is: The effects of differing responses to negative online reviews
    Jones, Carol L. Esmark
    Stevens, Jennifer L.
    Breazeale, Michael
    Spaid, Brian I.
    PSYCHOLOGY & MARKETING, 2018, 35 (12) : 891 - 901
  • [34] The Role of Online Reviews in Services Sector and Implications for Services Firms
    Sanghavi, Nitin
    De Mattos, Claudio
    McGuffog, Mary
    Kumar, Jain
    Salciuviene, Laura
    REDISCOVERING THE ESSENTIALITY OF MARKETING, 2016, : 849 - 850
  • [35] Managing negative online accommodation reviews: evidence from the Cook Islands
    Mate, Mani Jeremiah
    Trupp, Alexander
    Pratt, Stephen
    JOURNAL OF TRAVEL & TOURISM MARKETING, 2019, 36 (05) : 627 - 644
  • [36] Impact of Service Recovery on Online Negative Reviews: The Case of Hospitality Industry
    Sadaghashvili, Ani
    Correia, Ricardo Fontes
    VISION 2020: SUSTAINABLE ECONOMIC DEVELOPMENT AND APPLICATION OF INNOVATION MANAGEMENT, 2018, : 3460 - 3472
  • [37] A "Triple A" Typology of Responding to Negative Consumer-Generated Online Reviews
    Sparks, Beverley A.
    Bradley, Graham L.
    JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2017, 41 (06) : 719 - 745
  • [38] Stressor effects of negative online reviews on anger and burnout in the restaurant industry
    Weber, Karin
    Bradley, Graham L.
    Sparks, Beverley
    INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017, 29 (11) : 2847 - 2866
  • [39] Chronic Pain Practices: An Evaluation of Positive and Negative Online Patient Reviews
    Orhurhu, Mariam Salisu
    Salisu, Bisola
    Sottosanti, Emily
    Abimbola, Niyi
    Urits, Ivan
    Jones, Mark
    Viswanath, Omar
    Kaye, Alan D.
    Simopoulos, Thomas
    Orhurhu, Vwaire
    PAIN PHYSICIAN, 2019, 22 (05) : E477 - E486
  • [40] Negative Patient Reviews and Online Defamation A Guide for the Obstetrician-Gynecologist
    Moutos, Christopher P.
    Verma, Kajal
    Phelps, John Y.
    OBSTETRICS AND GYNECOLOGY, 2020, 136 (06): : 1221 - 1226
12345