The Role of Online Reviews in Services Sector and Implications for Services Firms

被引:0
|
作者
Sanghavi, Nitin [1 ]
De Mattos, Claudio [1 ]
McGuffog, Mary [1 ]
Kumar, Jain [1 ]
Salciuviene, Laura [2 ]
机构
[1] Manchester Business Sch, Manchester, Lancs, England
[2] Univ Lancaster, Sch Management, Lancaster, England
关键词
D O I
10.1007/978-3-319-29877-1_163
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:849 / 850
页数:2
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