Usability of online education in a diverse community

This study explored the usability of an online tutorial in a diverse community of users at a major Midwestern university. The analysis of data revealed a significant difference between American and international users in such usability components as learnability, memorability, and number errors; however, no difference was found in the users' satisfaction rate. The difference in usability may suggest that the online product's effectiveness is largely dependent on background of the audience; therefore, online education may require additional adjustments to fit the needs of a diverse community.