Bringing Service Design to Service Sciences, Management and Engineering

被引：63
|
作者：
Holmlid, Stefan [1 ]
Evenson, Shelley [2 ]
机构：
[1] Linkoping Univ, IDA, Human Ctr Syst, S-58183 Linkoping, Sweden
[2] Carnegie Mellon Univ, Sch Design MMC, Pittsburgh, PA 15213 USA
来源：
SERVICE SCIENCE, MANAGEMENT AND ENGINEERING EDUCATION FOR THE 21ST CENTURY | 2008年
关键词：
D O I：
10.1007/978-0-387-76578-5_50
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Service design is defined as applying design methods and principles to the design of services. Service design is complimentary to conventional service development approaches and as such should become a contributor to Services Sciences, Management and Engineering (SSME). Two examples of the unique contribution of methods that Service Design offers are described.
引用
收藏
页码：341 / 345
页数：5
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