Defining and measuring quality in public areas

被引：0
|
作者：
Zhu, GW [1 ]
Huang, J [1 ]
机构：
[1] Shanghai Jiao Tong Univ, Sch Management, Shanghai 200052, Peoples R China
来源：
2005 INTERNATIONAL CONFERENCE ON SERVICES SYSTEMS AND SERVICES MANAGEMENT, VOLS 1 AND 2, PROCEEDINGS | 2005年
关键词：
quality of service; public areas; measure;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The issue of quality of service is becoming increasingly important in the public area as a result of new public management reform. This paper mainly discusses on defining and measuring quality in public areas. The content includes explaining the changing quality concepts in the public areas, selecting the right quality measures and indicators and involving the right stakeholders during the measuring process.
引用
收藏
页码：520 / 523
页数：4
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