Defining and measuring quality in public areas

被引：0
|
作者：
Zhu, GW [1 ]
Huang, J [1 ]
机构：
[1] Shanghai Jiao Tong Univ, Sch Management, Shanghai 200052, Peoples R China
来源：
2005 INTERNATIONAL CONFERENCE ON SERVICES SYSTEMS AND SERVICES MANAGEMENT, VOLS 1 AND 2, PROCEEDINGS | 2005年
关键词：
quality of service; public areas; measure;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The issue of quality of service is becoming increasingly important in the public area as a result of new public management reform. This paper mainly discusses on defining and measuring quality in public areas. The content includes explaining the changing quality concepts in the public areas, selecting the right quality measures and indicators and involving the right stakeholders during the measuring process.
引用
收藏
页码：520 / 523
页数：4
相关论文
共 50 条
  • [21] APPROACHES TO DEFINING, MEASURING, AND ACHIEVING EQUITY IN PUBLIC-SECTOR
    CAMPBELL, AK
    PUBLIC ADMINISTRATION REVIEW, 1976, 36 (05) : 556 - 562
  • [22] Public Reporting of Quality Data for Stroke Is It Measuring Quality?
    Kelly, Adam
    Thompson, Joel P.
    Tuttle, Deborah
    Benesch, Curtis
    Holloway, Robert G.
    STROKE, 2008, 39 (12) : 3367 - 3371
  • [23] Measuring Stroke Quality: Methodological Considerations in Selecting, Defining, and Analyzing Quality Measures
    Yu, Amy Y. X.
    Bravata, Dawn M.
    Norrving, Bo
    Reeves, Mathew J.
    Liu, Liping
    Kilkenny, Monique F.
    STROKE, 2022, 53 (10) : 3214 - 3221
  • [24] Quality indicators: Defining and measuring quality in psychiatric care for adults and children.
    不详
    ADMINISTRATION AND POLICY IN MENTAL HEALTH AND MENTAL HEALTH SERVICES RESEARCH, 2003, 31 (01) : 79 - 79
  • [25] In Cancer Care, Now Is the Era of Defining, Measuring, and Paying for Quality
    McNiff, Kristen
    JOURNAL OF ONCOLOGY PRACTICE, 2005, 1 (03) : 106 - 109
  • [26] Defining and Measuring Primary Medication Nonadherence: Development of a Quality Measure
    Adams, Alex J.
    Stolpe, Samuel F.
    JOURNAL OF MANAGED CARE & SPECIALTY PHARMACY, 2016, 22 (05): : 516 - 523
  • [27] Defining and measuring quality of care: a perspective from US researchers
    Brook, RH
    McGlynn, EA
    Shekelle, PG
    INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, 2000, 12 (04) : 281 - 295
  • [28] Defining and measuring quality outcomes in long-term care
    Mor, Vincent
    JOURNAL OF THE AMERICAN MEDICAL DIRECTORS ASSOCIATION, 2006, 7 (08) : 532 - 540
  • [29] Quality index for evaluation of public green areas
    da Cunha Souza, Mariana Cristina
    Costa Trindade Amorim, Margarete Cristiane
    ATELIE GEOGRAFICO, 2019, 13 (01): : 62 - 83
  • [30] On a tool for measuring soundscape quality in urban residential areas
    Department of Psychology, Institute of Environmental Medicine, Stockholm University, 106 91 Stockholm, Sweden
    Acta Acust. United Acust., 2006, 6 (938-944):
12345