What is the point of benchmarking e-government? An integrative and critical literature review on the phenomenon of benchmarking e-government

被引:12
|
作者
Skargren, Fredric [1 ]
机构
[1] Orebro Univ, Sch Business, Dept Informat, Orebro, Sweden
关键词
e-government; electronic government; literature-review; critical; benchmarking; assessment; performance; public administration; INFORMATION-SYSTEMS; PERSPECTIVE; INDEX;
D O I
10.3233/IP-190131
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
This literature review looks at research conducted on the phenomenon of benchmarking e-government during the years 2003 to 2016 and entails 27 articles. The review shows how this field has changed over time, its main findings and what the potential benefits are for the public sector in using the results from benchmarks. The findings reveal how initial research created taxonomies of benchmarks and criticised them for being too focused on measuring online services. This research was followed by even more criticism on how benchmarks can have a negative impact on e-government policy and development. During the same time-period there is research giving methodological support on how to improve ways of benchmarking. Later research offer theoretically and conceptually informed critique of benchmark-studies. The review finds that there are mainly implicit assumptions about the potential benefits in using benchmarks for improving e-government. The article concludes by discussing the implications of the findings in terms of the lack of context and relevance in benchmarks for e-government in relationship to the nature of public administration and makes suggestions for ways forward.
引用
收藏
页码:67 / 89
页数:23
相关论文
共 50 条
  • [41] An Initial Approach to e-Government Acceptance and Use A literature analysis of e-Government acceptance determinants
    Nunes, Soraia
    Martins, Jose
    Branco, Frederico
    Goncalves, Ramiro
    Au-Yong-Oliveira, Manuel
    [J]. 2017 12TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI), 2017,
  • [42] Critically classifying: UK e-government website benchmarking and the recasting of the citizen as customer
    Mosse, Benjamin
    Whitley, Edgar A.
    [J]. INFORMATION SYSTEMS JOURNAL, 2009, 19 (02) : 149 - 173
  • [43] Public Service Through E-Government: A literature Review
    Xu, Yueqian
    [J]. NINTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS I-III, 2010, : 2798 - 2803
  • [44] Critical Success Factors of e-Government: A proposal model for e-Government implementation in Kingdom of Bahrain
    Al-kaabi, Reem
    [J]. PROCEEDINGS OF THE 6TH INTERNATIONAL CONFERENCE ON E-GOVERNMENT, 2010, : 1 - 9
  • [45] THE FAILURE OF E-GOVERNMENT IN DEVELOPING COUNTRIES: A LITERATURE REVIEW
    Dada, Danish
    [J]. ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES, 2006, 26 (01):
  • [46] The Trouble with Transparency: A Critical Review of Openness in e-Government
    Bannister, Frank
    Connolly, Regina
    [J]. POLICY AND INTERNET, 2011, 3 (01):
  • [47] A Literature Review of E-government Services with Gamification Elements
    Contreras-Espinosa, Ruth S.
    Blanco-M, Alejandro
    [J]. INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION, 2022, 45 (13) : 964 - 980
  • [48] Gamification in E-government Platforms and Services: A Literature Review
    Contreras-Espinosa, Ruth S.
    Blanco-M, Alejandro
    [J]. PROCEEDINGS OF 2020 6TH INTERNATIONAL CONFERENCE OF THE IMMERSIVE LEARNING RESEARCH NETWORK (ILRN 2020), 2020, : 93 - 100
  • [49] The Role of Trust in E-Government Adoption: A Literature Review
    Akkaya, Cigdem
    Wolf, Petra
    Krcmar, Helmut
    [J]. AMCIS 2010 PROCEEDINGS, 2010,
  • [50] e-Government Challenges in Developing Countries: A Literature Review
    Meiyanti, Ruci
    Utomo, Bagus
    Sensuse, Dana Indra
    Wahyuni, Rinda
    [J]. 2018 6TH INTERNATIONAL CONFERENCE ON CYBER AND IT SERVICE MANAGEMENT (CITSM), 2018, : 535 - 540