Public Service Through E-Government: A literature Review

Public service is the core content of e-government. The electronic public service, as a new mode, is the combination of the public service function of government and the electronic means of supply. Through the collation of relevant literature, we find that foreign scholars' study of electronic public services focused on needs analysis, specific content, performance evaluation and integrated approach; the domestic study focused on the essentiality, functional orientation, implementation and service evaluation. In comparison, China's research about electronic public services is relatively weak. We should put the "service orientation" throughout the e-government construction, increase the research of personalized e-services, pay more attention to the supply of electronic public services mode, and emphasize the integration of multi-disciplinary research methods.