Development of An e-commerce Sales Chatbot

被引：11
|
作者：
Khan, Mohammad Monirujjaman [1 ]
机构：
[1] North South Univ, Dept Elect & Comp Engn, Dhaka, Bangladesh
来源：
2020 IEEE 17TH INTERNATIONAL CONFERENCE ON SMART COMMUNITIES: IMPROVING QUALITY OF LIFE USING ICT, IOT AND AI (IEEEHONET 2020) | 2020年
关键词：
natural language understanding; chatbot; artificial intelligence; machine learning; e-commerce; sales; customer support;
D O I：
10.1109/HONET50430.2020.9322667
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This paper presents the development of an e-commerce sales chatbot in order to provide customer support and increase sales. The system uses machine learning for natural language understanding. It is developed on an modular chatbot framework. The system has several components. First, a web based natural language training platform. Second, a microservice to classify input text and extract entities. Finally, a framework which routes user request to specific controller for processing and serves the response.
引用
下载
收藏
页码：173 / 176
页数：4
相关论文
共 50 条
  • [1] Research and Development of an E-commerce with Sales Chatbot
    Hossain, Mostaqim
    Habib, Mubassir
    Hassan, Mainuddin
    Soroni, Faria
    Khan, Mohammad Monirujjaman
    2022 IEEE WORLD AI IOT CONGRESS (AIIOT), 2022, : 557 - 564
  • [2] Research and Development of an E-commerce with Sales Chatbot
    Hossain, Mostaqim
    Habib, Mubassir
    Hassan, Mainuddin
    Soroni, Faria
    Khan, Mohammad Monirujjaman
    2022 IEEE World AI IoT Congress, AIIoT 2022, 2022, : 557 - 564
  • [3] Development of E-Commerce in Smartphone Sales
    Kurniawan, B.
    Riyanto, R.
    2ND INTERNATIONAL CONFERENCE ON INFORMATICS, ENGINEERING, SCIENCE, AND TECHNOLOGY (INCITEST 2019), 2019, 662
  • [4] Development of an E-Commerce Chatbot for a University Shopping Mall
    Oguntosin, Victoria
    Olomo, Ayobami
    APPLIED COMPUTATIONAL INTELLIGENCE AND SOFT COMPUTING, 2021, 2021
  • [5] E-commerce, the sales tax, and equity
    Pressman, S
    DISSENT, 2000, 47 (03) : 49 - 52
  • [6] Textile sales are moving to e-commerce
    2000, Primedia Intertec, Overland Park, KS, USA (150)
  • [7] SuperAgent: A Customer Service Chatbot for E-commerce Websites
    Cui, Lei
    Huang, Shaohan
    Wei, Furu
    Tan, Chuanqi
    Duan, Chaoqun
    Zhou, Ming
    PROCEEDINGS OF THE 55TH ANNUAL MEETING OF THE ASSOCIATION FOR COMPUTATIONAL LINGUISTICS (ACL 2017): SYSTEM DEMONSTRATIONS, 2017, : 97 - 102
  • [8] Development of E-Commerce in Romania within The Worldwide E-Commerce Development
    Sandu, Mihaela Cornelia
    Constantin, Ionut
    SUSTAINABLE ECONOMIC GROWTH, EDUCATION EXCELLENCE, AND INNOVATION MANAGEMENT THROUGH VISION 2020, VOLS I-VII, 2017, : 2582 - 2594
  • [9] Building a theory of sales forecasting for e-commerce
    Davis, DF
    Golicic, SL
    McCarthy, TM
    Mentzer, JT
    2001 AMA WINTER EDUCATORS' CONFERENCE - MARKETING THEORY AND APPLICATIONS, 2001, 12 : 22 - 23
  • [10] SHOULD SALES TAXES BE IMPOSED ON E-COMMERCE?
    Dakhlia, Sami
    Strauss, Robert P.
    JOURNAL OF PUBLIC ECONOMIC THEORY, 2013, 15 (06) : 803 - 828
12345