Development of An e-commerce Sales Chatbot

被引：11
|
作者：
Khan, Mohammad Monirujjaman [1 ]
机构：
[1] North South Univ, Dept Elect & Comp Engn, Dhaka, Bangladesh
来源：
2020 IEEE 17TH INTERNATIONAL CONFERENCE ON SMART COMMUNITIES: IMPROVING QUALITY OF LIFE USING ICT, IOT AND AI (IEEEHONET 2020) | 2020年
关键词：
natural language understanding; chatbot; artificial intelligence; machine learning; e-commerce; sales; customer support;
D O I：
10.1109/HONET50430.2020.9322667
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This paper presents the development of an e-commerce sales chatbot in order to provide customer support and increase sales. The system uses machine learning for natural language understanding. It is developed on an modular chatbot framework. The system has several components. First, a web based natural language training platform. Second, a microservice to classify input text and extract entities. Finally, a framework which routes user request to specific controller for processing and serves the response.
引用
收藏
页码：173 / 176
页数：4
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