The Analysis on the Roots and Countermeasures of Tour Guide Service Quality Problems Based on Stakeholder Theory

被引：0
|
作者：
Wang, Dongliang [1 ]
机构：
[1] Chengdu Univ Technol, Engn & Tech Coll, Leshan City 614007, Sichuan Provinc, Peoples R China
来源：
2014 2ND INTERNATIONAL CONFERENCE ON ECONOMIC, BUSINESS MANAGEMENT AND EDUCATION INNOVATION (EBMEI 2014), VOL 39 | 2014年 / 39卷
关键词：
Stakeholder theory; Tour guide service problem; Imbalance of benefit; Information asymmetry;
D O I：
暂无
中图分类号：
C [社会科学总论];
学科分类号：
03 ; 0303 ;
摘要：
Based on stakeholder theory, the thesis put forward systemic analysis on tour guide service problems. Via the research, the paper claims that the roots arise the problems are as followings: imbalance of stakeholders' benefit and information asymmetry between tourists and tour market. Taking the above as fundaments, the thesis claimed countermeasures to improve the present situation and hope to solve the problems.
引用
收藏
页码：102 / 105
页数：4
相关论文
共 50 条
  • [1] Challenges Affecting the Quality Service of the Tour Guide in Egypt
    Magdy, H.
    ALMATOURISM-JOURNAL OF TOURISM CULTURE AND TERRITORIAL DEVELOPMENT, 2016, 7 (13): : 107 - 116
  • [2] Analysis of Problems and Countermeasures of Big Users' Direct Power Purchase in China in the Perspective of Stakeholder Theory
    Cao, Li-Yuan
    Li, Qing
    PROCEEDINGS OF THE 2016 INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE AND MANAGEMENT INNOVATION, 2016, 10 : 240 - 243
  • [3] The Asymmetric Effect of Tour Guide Service Quality on Tourist Satisfaction
    Kuo, Nien-Te
    Cheng, Yi-Sung
    Chang, Kuo-Chien
    Chuang, Li-Yueh
    JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2018, 19 (04) : 521 - 542
  • [4] The influence of tour guides' service quality on tourists' tour guide stigma judgment: An asian perspective
    Li, Yaoqi
    Song, Yaya
    Wang, Mianqian
    Huan, Tzung-Cheng
    JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, 2021, 48 : 551 - 560
  • [5] Analysis on the Problems and Countermeasures of E-hailing Service
    Wei Chen
    Wang Jian-mei
    Lu Xiao
    Wang Bing-qi
    PROCEEDINGS OF 2017 INTERNATIONAL CONFERENCE ON PUBLIC ADMINISTRATION (12TH) & INTERNATIONAL SYMPOSIUM ON WEST AFRICAN STUDIES (1ST), VOL I, 2017, : 719 - 725
  • [6] Problems and Countermeasures Existing in Chinese Museum Service-Analysis Based on Visitor's Perspective
    Zhao Yu
    Hu Nan
    Liu Zhuohui
    PROCEEDINGS OF 2014 INTERNATIONAL SYMPOSIUM - INTERNATIONAL MARKETING SCIENCE AND INFORMATION TECHNOLOGY, 2014, : 171 - 174
  • [7] Innovation of Service Quality Management in China Based on Service Quality Theory
    Luo Jianwei
    PROCEEDINGS OF THE 8TH INTERNATIONAL CONFERENCE ON INNOVATION AND MANAGEMENT, 2011, : 1036 - 1039
  • [8] Analysis on Problems and Countermeasures of Public Service of Massive Open Online Courses in China
    Fen, Yang
    2018 INTERNATIONAL CONFERENCE ON EDUCATION, PSYCHOLOGY, AND MANAGEMENT SCIENCE (ICEPMS 2018), 2018, : 98 - 102
  • [9] Research & Analysis on Problems and Innovation Countermeasures of the Property Company Service Management in China
    Yan, Zhang
    2007 INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-15, 2007, : 5872 - 5875
  • [10] Problems and Countermeasures of the Quality-tracing Based on Lot Numbers in Manufacture
    Lei, Qi
    Pan, Liwei
    Yi, Shuangqing
    Song, Yuchuan
    DIGITAL DESIGN AND MANUFACTURING TECHNOLOGY, PTS 1 AND 2, 2010, 102-104 : 910 - 914
12345