Research and Practice on the Reporting System of Call Center Base on SOA

被引：0
|
作者：
Qin, Feng Mei [1 ]
Yang, Qian [1 ]
机构：
[1] Zhengda Software Polytech Chongqing China, Chongqing, Peoples R China
来源：
APPLIED SCIENCE, MATERIALS SCIENCE AND INFORMATION TECHNOLOGIES IN INDUSTRY | 2014年 / 513-517卷
关键词：
SOA; BPO call; centre; reports;
D O I：
10.4028/www.scientific.net/AMM.513-517.1372
中图分类号：
TU [建筑科学];
学科分类号：
0813 ;
摘要：
The call center is the core of the BPO and call center report is the most flexible and the most personalized business application systems are also the most difficult to fully meet the needs. In this paper, based on SOA services architecture, by analyzing the demand for enterprise reporting capabilities and existing reporting software system deficiencies, according to the modeling approach of SOMA proposed based on the realization of the SOA model of Reporting Services, and Reporting Services applications. In addition, Reporting Services Web Service-based service application, so that the results of this research have a certain amount of maneuverability.
引用
收藏
页码：1372 / 1375
页数：4
相关论文
共 50 条
  • [1] Research and Practice on Performance Test of Call Center Platform System
    Song, Wei
    Du, Chunye
    Zhang, Chunliu
    3RD ANNUAL INTERNATIONAL CONFERENCE ON INFORMATION SYSTEM AND ARTIFICIAL INTELLIGENCE (ISAI2018), 2018, 1069
  • [2] Research on Knowledge Base System for Semantic SOA
    Cong, Kai
    Zhang, Lin
    Si, Nan
    Zhang, Hui
    E-ENGINEERING & DIGITAL ENTERPRISE TECHNOLOGY VII, PTS 1 AND 2, 2009, 16-19 : 688 - 692
  • [3] Application and Research of a Middleware in Call Center System
    Qi, Changxing
    Hou, Yi
    Li, Haiyang
    SENSORS, MEASUREMENT AND INTELLIGENT MATERIALS, PTS 1-4, 2013, 303-306 : 2361 - +
  • [4] Research on Case-base in Semantic SOA Integrated System
    Zhang, Qicheng
    Zhang, Lin
    Luo, Yongliang
    Wang, Baolu
    MANUFACTURING ENGINEERING AND AUTOMATION I, PTS 1-3, 2011, 139-141 : 1455 - 1459
  • [5] Research on predictive dialing system based on distributed call center
    Qi, Linhai
    Ma, Suxia
    Liu, Keqin
    FOURTH INTERNATIONAL CONFERENCE ON SOFTWARE ENGINEERING RESEARCH, MANAGEMENT AND APPLICATIONS, PROCEEDINGS, 2006, : 194 - +
  • [6] Research on the Education System of Practice Base for Professional Master
    Han, Wanjiang
    Tian, Yifan
    Han, Zhuoyan
    Sun, Pengfei
    Jin, Xin
    Yang, Jincui
    2022 10TH INTERNATIONAL CONFERENCE ON INFORMATION AND EDUCATION TECHNOLOGY (ICIET 2022), 2022, : 324 - 329
  • [7] Research in practice: a call to arms
    Sharpe, Tim
    Iossifova, Deljana
    Bernath, Doreen
    JOURNAL OF ARCHITECTURE, 2022, 27 (5-6): : 635 - 638
  • [8] Research on service call center construct of digital city management system
    Yang, Changhui
    Journal of Information and Computational Science, 2011, 8 (02): : 246 - 252
  • [9] A call for rigorous research and transparent study reporting ...
    Debruyne, P. R.
    Knott, V. E.
    Pattison, N. A.
    EUROPEAN JOURNAL OF CANCER CARE, 2013, 22 (04) : 421 - 422
  • [10] Research on Using Memcached in Call Center
    Li, Fajie
    Zhan, Shubo
    Li, Lili
    2011 INTERNATIONAL CONFERENCE ON COMPUTER SCIENCE AND NETWORK TECHNOLOGY (ICCSNT), VOLS 1-4, 2012, : 1721 - 1723
12345