Research and Practice on Performance Test of Call Center Platform System

被引：0
|
作者：
Song, Wei [1 ]
Du, Chunye [1 ]
Zhang, Chunliu [1 ]
机构：
[1] Shanghai Key Lab Comp Software Evaluating & Testi, 1588 Lianhang Rd, Shanghai, Peoples R China
来源：
3RD ANNUAL INTERNATIONAL CONFERENCE ON INFORMATION SYSTEM AND ARTIFICIAL INTELLIGENCE (ISAI2018) | 2018年 / 1069卷
基金：
中国国家自然科学基金;
关键词：
D O I：
10.1088/1742-6596/1069/1/012088
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Call center is more and more closely linked with people's daily life. This paper analyzes the three major problems of call center service (cask effect, avalanche effect, cumulative effect), introduces the call center platform performance testing strategy, and uses the Sprint and SilkPerformer testing tools to test the call center platform. The experimental results show that, through the implementation of performance testing, can predict the processing ability of the call center system in real environment, the system will advance the problems exposed, positioning help problem solution.
引用
收藏
页数：5
相关论文
共 50 条
  • [1] Research and Practice on the Reporting System of Call Center Base on SOA
    Qin, Feng Mei
    Yang, Qian
    APPLIED SCIENCE, MATERIALS SCIENCE AND INFORMATION TECHNOLOGIES IN INDUSTRY, 2014, 513-517 : 1372 - 1375
  • [2] Research and Practice of Distributed Test Platform
    Feng Qin-qun
    Yun Wen-fang
    Peng She-qiang
    CEA'09: PROCEEDINGS OF THE 3RD WSEAS INTERNATIONAL CONFERENCE ON COMPUTER ENGINEERING AND APPLICATIONS, 2009, : 224 - +
  • [3] Research on performance test platform for marine electric propulsion system
    Xue Shilong
    Zheng Huayao
    Proceedings of the First International Symposium on Test Automation & Instrumentation, Vols 1 - 3, 2006, : 1299 - 1302
  • [4] Application and Research of a Middleware in Call Center System
    Qi, Changxing
    Hou, Yi
    Li, Haiyang
    SENSORS, MEASUREMENT AND INTELLIGENT MATERIALS, PTS 1-4, 2013, 303-306 : 2361 - +
  • [5] Development of a Test and Practice Platform for a Time Perception Research
    Paez Rincon, Cristian
    Montoya Guzman, Isaac
    Lopez Ospina, Carlos
    CSCW'17: COMPANION OF THE 2017 ACM CONFERENCE ON COMPUTER SUPPORTED COOPERATIVE WORK AND SOCIAL COMPUTING, 2017, : 267 - 270
  • [6] Reengineering a call center using a performance measurement system
    Chen, ET
    ASSOCIATION FOR INFORMATION SYSTEMS - PROCEEDINGS OF THE FIFTH AMERICAS CONFERENCE ON INFORMATION SYSTEMS (AMCIS 1999), 1999, : 668 - 670
  • [7] Practice Summary: Henkel Uses Analytics to Improve Call Center Performance
    Maleyeff, John
    Corlu, Canan Gunes
    INFORMS JOURNAL ON APPLIED ANALYTICS, 2024, 54 (04): : 357 - 364
  • [8] Research on predictive dialing system based on distributed call center
    Qi, Linhai
    Ma, Suxia
    Liu, Keqin
    FOURTH INTERNATIONAL CONFERENCE ON SOFTWARE ENGINEERING RESEARCH, MANAGEMENT AND APPLICATIONS, PROCEEDINGS, 2006, : 194 - +
  • [9] Research of Test Platform on Computer Games with Distributed System
    Quan Jianning
    Qiu Hongkun
    Cao Yu
    Wang Yajie
    Liu Xueping
    PROCEEDINGS OF THE 28TH CHINESE CONTROL AND DECISION CONFERENCE (2016 CCDC), 2016, : 5032 - 5035
  • [10] Research in practice: a call to arms
    Sharpe, Tim
    Iossifova, Deljana
    Bernath, Doreen
    JOURNAL OF ARCHITECTURE, 2022, 27 (5-6): : 635 - 638
12345