Research and Practice on the Reporting System of Call Center Base on SOA

被引：0
|
作者：
Qin, Feng Mei [1 ]
Yang, Qian [1 ]
机构：
[1] Zhengda Software Polytech Chongqing China, Chongqing, Peoples R China
来源：
APPLIED SCIENCE, MATERIALS SCIENCE AND INFORMATION TECHNOLOGIES IN INDUSTRY | 2014年 / 513-517卷
关键词：
SOA; BPO call; centre; reports;
D O I：
10.4028/www.scientific.net/AMM.513-517.1372
中图分类号：
TU [建筑科学];
学科分类号：
0813 ;
摘要：
The call center is the core of the BPO and call center report is the most flexible and the most personalized business application systems are also the most difficult to fully meet the needs. In this paper, based on SOA services architecture, by analyzing the demand for enterprise reporting capabilities and existing reporting software system deficiencies, according to the modeling approach of SOMA proposed based on the realization of the SOA model of Reporting Services, and Reporting Services applications. In addition, Reporting Services Web Service-based service application, so that the results of this research have a certain amount of maneuverability.
引用
收藏
页码：1372 / 1375
页数：4
相关论文
共 50 条
  • [21] A "call to arms" for a national reporting system on firearm injuries
    Barber, C
    Hemenway, D
    Hargarten, S
    Kellermann, A
    Azrael, D
    Wilt, S
    AMERICAN JOURNAL OF PUBLIC HEALTH, 2000, 90 (08) : 1191 - 1193
  • [22] A center for research on psychological practice
    Pekarik, G
    Mangione, L
    PROFESSIONAL PSYCHOLOGY-RESEARCH AND PRACTICE, 1999, 30 (03) : 291 - 294
  • [23] Research of spatial logistics system based on SOA
    Xin, Tianyi
    Fu, Yuchen
    Wang, Yan
    Zhou, Xiaoke
    Ge, Juan
    IITA 2007: WORKSHOP ON INTELLIGENT INFORMATION TECHNOLOGY APPLICATION, PROCEEDINGS, 2007, : 323 - 326
  • [24] A call to improve standards for reporting of diagnostic test research in allergy
    Keet, Corinne A.
    JOURNAL OF ALLERGY AND CLINICAL IMMUNOLOGY, 2016, 137 (06) : 1761 - 1763
  • [25] Call for a standardized environmental sustainability checklist for reporting clinical research
    Edache, Enenche
    Seeley, Becky
    Johnson-Ogbuneke, James
    Hailston, Luke
    Moiz, Haseeb
    Madhwapathi, Vidya
    Tso, Simon
    CLINICAL AND EXPERIMENTAL DERMATOLOGY, 2023, 48 (06) : 704 - 706
  • [26] A call for improved reporting of human islet characteristics in research articles
    Vincent Poitout
    Leslie S. Satin
    Steven E. Kahn
    Doris A. Stoffers
    Piero Marchetti
    Maureen Gannon
    C. Bruce Verchere
    Kevan C. Herold
    Martin G. Myers
    Sally M. Marshall
    Diabetologia, 2019, 62 : 209 - 211
  • [27] Research of Port Schedule System Based on SOA
    Xu, Zibin
    Liu, Shifeng
    Song, Xin
    INTERNATIONAL CONFERENCE ON ENGINEERING AND BUSINESS MANAGEMENT (EBM2011), VOLS 1-6, 2011, : 2559 - 2562
  • [28] The Architectonic Research of CITIS System Based on SOA
    Wang Liming
    Feng Tongneng
    RECENT ACHIEVEMENT ON MERGING SUPPLY CHAIN AND E-COMMERCE IN CHINA, 2009, : 157 - +
  • [29] A call for improved reporting of human islet characteristics in research articles
    Poitout, Vincent
    Satin, Leslie S.
    Kahn, Steven E.
    Stoffers, Doris A.
    Marchetti, Piero
    Gannon, Maureen
    Verchere, C. Bruce
    Herold, Kevan C.
    Myers, Martin G., Jr.
    Marshall, Sally M.
    DIABETOLOGIA, 2019, 62 (02) : 209 - 211
  • [30] Research on Logistics System Architecture Based on SOA
    Yu Xin
    Wei Zhiguang
    2010 THIRD INTERNATIONAL SYMPOSIUM ON INTELLIGENT INFORMATION TECHNOLOGY AND SECURITY INFORMATICS (IITSI 2010), 2010, : 763 - 766
12345