User Experience of Mobile Systems and Services - A Case of Mobile News Journalism

Understanding the factors that affect user experience and how it is formed is important when developing new mobile systems and services. In my research I use case study approach to explore user experience and factors affecting it. Research is conducted with field studies and it has main emphasis on the qualitative data. Mixed methods research designs are used when applicable. Earlier theoretical frameworks and models of user experience are used in research designs as well as a basis for elaborating a framework for user experience. The research cases are related to mobile news reporting with mobile multimedia phones by professional. The aim of my work is to contribute to the theory building on user experience in mobile work, resulting in a framework of user experience based on analytical generalization and synthesis of the research results combined with earlier theories. The secondary goal is to contribute to the methods for studying and evaluating user experience as well as to provide implications for design and development of mobile systems and services in the context of the study.