User Acceptance of Mobile Services

被引：9
|
作者：
Kaasinen, Eija [1 ]
机构：
[1] VTT Tech Res Ctr Finland, Espoo, Finland
来源：
INTERNATIONAL JOURNAL OF MOBILE HUMAN COMPUTER INTERACTION | 2009年 / 1卷 / 01期
关键词：
case study; evaluation criteria; IT evaluation methods; user expectations; user satisfaction; wireless technologies;
D O I：
10.4018/jmhci.2009010105
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
Personal mobile devices are increasingly being used as platforms for interactive services. Ease of use is important, but the services should also provide clear value to the user and they should be trustworthy and easy to adopt. These user acceptance factors form the core of the Technology Acceptance Model for Mobile Services introduced in this article. The model has been set up based on field trials of several mobile services with altogether more than 200 test users. This article presents the technology acceptance model and introduces two case studies of implementing the model as a design and evaluation framework in practice.
引用
收藏
页码：79 / 97
页数：19
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