Customer satisfaction index and its role in quality management

被引：0

作者：

Eklof, JA ^{[1
]}

Westlund, A ^{[1
]}

机构：

[1] Stockholm Sch Econ, Dept Econ Stat, S-11383 Stockholm, Sweden

来源：

TOTAL QUALITY MANAGEMENT | 1998年 / 9卷 / 4-5期

关键词：

D O I：

暂无

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

引用

页码：S80 / S85

页数：6

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