Customer satisfaction index and its role in quality management

被引：0
|
作者：
Eklof, JA [1 ]
Westlund, A [1 ]
机构：
[1] Stockholm Sch Econ, Dept Econ Stat, S-11383 Stockholm, Sweden
来源：
TOTAL QUALITY MANAGEMENT | 1998年 / 9卷 / 4-5期
关键词：
D O I：
暂无
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：S80 / S85
页数：6
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