Value Assessment of Enterprise Content Management Systems: A Process-oriented Approach

Organisations are facing an incredibly increasing amount of content to be efficiently captured, organised and archived. As a result, Enterprise Content Management (ECM) has emerged as a top business priority during the past years. However, only a few academic reports present common guidelines for evaluating and justifying the choice for a certain ECM solution in terms of economic benefits. This paper is based on the perception that such guidelines particularly should take an organisation's business process structure into account, since an ECM adoption causes significant changes in work procedures. Consequently, we consider an established business process-oriented framework for profitability analysis of IS and apply it to the context of ECM. An application example serves as an illustration of the concept.