Process-oriented knowledge management: a case study

Most knowledge repositories store documents organized by subject areas. In process-oriented knowledge management, each knowledge management project is developed around an organizational process and the mission, rationale and objectives of the process define the scope of the project. At the heart of the process-oriented knowledge management strategy is a knowledge management system called KMS. KMS has a workflow management subsystem that enables it to capture knowledge in context as it is created and present knowledge to the user at the right step of the process. Its repository contains not only knowledge created and manipulated in an organizational process, but also the knowledge of the process itself in the form of process designs, case histories and lessons learned from past experiences. This paper describes the process-oriented knowledge management strategy and its implementation in the real estate organization of a real-life global company.