Analyzing the Dimensions of Users' Needs in E-government Services

被引：0

作者：

Liu Jie ^{[1
]}

Qian Lili ^{[1
]}

机构：

[1] Fudan Univ, Sch Management, Shanghai, Peoples R China

来源：

PROCEEDINGS OF THE 2009 INTERNATIONAL CONFERENCE ON PUBLIC ECONOMICS AND MANAGEMENT (ICPEM 2009), VOL 5: STATISTICS AND METHODOLOGY | 2009年

关键词：

e-government services; need; demand; expectation; need theories; BUSINESS VALUE; MODEL; SATISFACTION; QUALITY; HEALTH;

D O I：

暂无

中图分类号：

F8 [财政、金融];

学科分类号：

0202 ;

摘要：

Nowadays, fulfilling the needs has been identified as the main challenge in implementation of e-government services. However, the research on the implementation of e-government service from demand side is rather limited. So the paper analyzed the dimensions of needs in e-government services from different perspectives, which is based on the Maslow's hierarchy of needs theory, Kano model and Importance-Satisfaction Model, in order to help government authorities fully understand the needs and expectations of citizens in delivery of e-government services.

引用

页码：256 / 260

页数：5

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