Analyzing the Dimensions of Users' Needs in E-government Services

被引：0
|
作者：
Liu Jie [1 ]
Qian Lili [1 ]
机构：
[1] Fudan Univ, Sch Management, Shanghai, Peoples R China
来源：
PROCEEDINGS OF THE 2009 INTERNATIONAL CONFERENCE ON PUBLIC ECONOMICS AND MANAGEMENT (ICPEM 2009), VOL 5: STATISTICS AND METHODOLOGY | 2009年
关键词：
e-government services; need; demand; expectation; need theories; BUSINESS VALUE; MODEL; SATISFACTION; QUALITY; HEALTH;
D O I：
暂无
中图分类号：
F8 [财政、金融];
学科分类号：
0202 ;
摘要：
Nowadays, fulfilling the needs has been identified as the main challenge in implementation of e-government services. However, the research on the implementation of e-government service from demand side is rather limited. So the paper analyzed the dimensions of needs in e-government services from different perspectives, which is based on the Maslow's hierarchy of needs theory, Kano model and Importance-Satisfaction Model, in order to help government authorities fully understand the needs and expectations of citizens in delivery of e-government services.
引用
收藏
页码：256 / 260
页数：5
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