Quality-of-service issues in e-commerce

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Miller, M
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TM [电工技术]; TN [电子技术、通信技术];
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To reap the full benefits of e-commerce, high quality-of-service (QoS) standards must be assured. This article reviews QoS issues for the various types of e-commerce, such as business-to-business and business-to-consumer, in respect of legal and contractual matters, information transfer, financial transactions and, of course, the timely delivery of goods of acceptable quality.
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页码:46 / 50
页数:5
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