The effect of ethical leadership on service sabotage

被引：32

作者：

Yesiltas, Murat ^{[1
]}

Tuna, Muharrem ^{[2
]}

机构：

[1] Mehmet Akif Ersoy Univ, Sch Tourism & Hotel Management, Burdur, Turkey

[2] Gazi Univ, Fac Tourism, Ankara, Turkey

来源：

SERVICE INDUSTRIES JOURNAL | 2018年 / 38卷 / 15-16期

关键词：

Ethical leadership; Service sabotage; Service climate; Corporate ethical values; Mediating effect; Hospitality industry; TRANSFORMATIONAL LEADERSHIP; MEDIATING ROLE; PROCEDURAL JUSTICE; JOB-SATISFACTION; WORK ENGAGEMENT; MODERATING ROLE; CLIMATE; BEHAVIOR; VALUES; EMPLOYEES;

D O I：

10.1080/02642069.2018.1433164

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This study aims at examining the impact of ethical leadership activities on service sabotage, and the mediating role of service climate and corporate ethical values (CEV) on this impact. The study was completed via 384 acceptable questionnaires in total. The research findings show that ethical leadership affects the service climate and the CEV in a positive way whereas it has a negative effect on the service sabotage. In addition, it is observed that the CEV have a positive effect on the service climate. In the light of the research findings, managers' ethical personal and managerial characteristics affect the service climate in a positive way and play a significant role for the ethical values to become more common within the organization. Furthermore, the ethical leadership is effective for decreasing the service sabotage which is referred as the undesirable and harming behaviors within the organization.

引用

页码：1133 / 1159

页数：27

共 50 条

[21] Does Ethical Leadership Benefit Emotional Labor Outcomes in Public Service?
Lee, Hyun Jung
[J]. INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION, 2021, 44 (04) : 311 - 321
[22] Service sabotage: A study of antecedents and consequences
Lloyd C. Harris
Emmanuel Ogbonna
[J]. Journal of the Academy of Marketing Science, 2006, 34 : 543 - 558
[23] Ethical Leadership
Keselman, David
[J]. HOLISTIC NURSING PRACTICE, 2012, 26 (05) : 259 - 261
[24] Ethical Leadership
Den Hartog, Deanne N.
[J]. ANNUAL REVIEW OF ORGANIZATIONAL PSYCHOLOGY AND ORGANIZATIONAL BEHAVIOR, VOL 2, 2015, 2 : 409 - 434
[25] Ethical leadership
Abrams, HH
[J]. EDUCATIONAL LEADERSHIP, 2004, 62 (04) : 92 - 93
[26] The Effect of Ethical Leadership Behavior on Ethical Climate, Turnover Intention, and Affective Commitment
Ozgur Demirtas
A. Asuman Akdogan
[J]. Journal of Business Ethics, 2015, 130 : 59 - 67
[27] The Effect of Ethical Leadership Behavior on Ethical Climate, Turnover Intention, and Affective Commitment
Demirtas, Ozgur
Akdogan, A. Asuman
[J]. JOURNAL OF BUSINESS ETHICS, 2015, 130 (01) : 59 - 67
[28] Promoting Ethical and Prosocial Behavior: The Combined Effect of Ethical Leadership and Coworker Ethicality
O'Keefe, Damian F.
Messervey, Deanna
Squires, Erinn C.
[J]. ETHICS & BEHAVIOR, 2018, 28 (03) : 235 - 260
[29] Reducing service sabotage and improving employee commitment to service quality
Schwepker, Charles H., Jr.
Dimitriou, Christina K.
McClure, Todd
[J]. JOURNAL OF SERVICES MARKETING, 2019, 33 (05) : 615 - 625
[30] SERVICE SABOTAGE AND BEHAVIOR: THE PERFORMANCE OF FAST FOOD SERVICE IN TAIWAN
Tung, Jane
Lo, Sheng Chung
Chung, Tsungting
[J]. PAKISTAN JOURNAL OF STATISTICS, 2013, 29 (05): : 621 - 634

← 1 2 3 4 5 →