Using Data to Make Quick Decisions about a New Merged Service Desk: A Case Study

被引：0
|
作者：
Cooper, Elizabeth [1 ]
机构：
[1] Emory Univ, Robert W Woodruff Lib, Atlanta, GA 30322 USA
来源：
NEW TRENDS IN QUALITATIVE AND QUANTITATIVE METHODS IN LIBRARIES | 2012年
关键词：
Simulations; reference desk; merged service desk; data collection; Wordle; service desk location;
D O I：
暂无
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
The Robert W. Woodruff Library at Emory University is working on a project to merge its reference, circulation and technology help desks into one service point. The timeframe to implement this project is very short. Therefore, reference staff, working with circulation staff, have developed quick methods to analyze existing data and quickly gather new data to help inform decision-making about staffing levels, training, and a location for the new service point. This paper is a case study detailing some of the methods and processes used by staff to make decisions.
引用
收藏
页码：49 / 54
页数：6
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