Using Data to Make Quick Decisions about a New Merged Service Desk: A Case Study

被引：0
|
作者：
Cooper, Elizabeth [1 ]
机构：
[1] Emory Univ, Robert W Woodruff Lib, Atlanta, GA 30322 USA
来源：
NEW TRENDS IN QUALITATIVE AND QUANTITATIVE METHODS IN LIBRARIES | 2012年
关键词：
Simulations; reference desk; merged service desk; data collection; Wordle; service desk location;
D O I：
暂无
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
The Robert W. Woodruff Library at Emory University is working on a project to merge its reference, circulation and technology help desks into one service point. The timeframe to implement this project is very short. Therefore, reference staff, working with circulation staff, have developed quick methods to analyze existing data and quickly gather new data to help inform decision-making about staffing levels, training, and a location for the new service point. This paper is a case study detailing some of the methods and processes used by staff to make decisions.
引用
收藏
页码：49 / 54
页数：6
相关论文
共 50 条
  • [21] Using Intrafraction Motion Monitoring Data to Make Informed Decisions
    Knutson, N.
    Mazur, T.
    Reynoso, F.
    Schmidt, M.
    Hugo, G.
    Mutic, S.
    MEDICAL PHYSICS, 2020, 47 (06) : E491 - E491
  • [22] Using outcome data to make public policy and program decisions
    Moseley, C.
    JOURNAL OF INTELLECTUAL DISABILITY RESEARCH, 2012, 56 (7-8) : 816 - 816
  • [23] Making Hard Choices: Using Data to Make Collections Decisions
    Edwards, Susan Elizabeth
    QUALITATIVE & QUANTITATIVE METHODS IN LIBRARIES, 2015, : 43 - 52
  • [24] Using big data to make better decisions in the digital economy
    Tan, Kim Hua
    Ji, Guojun
    Lim, Chee Peng
    Tseng, Ming-Lang
    INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, 2017, 55 (17) : 4998 - 5000
  • [25] Choice of action: Using data to make instructional decisions in kindergarten
    Reilly, Mary Ann
    READING TEACHER, 2007, 60 (08): : 770 - 776
  • [26] New online service and guidebook to help students make education, career decisions
    不详
    ADVANCED MATERIALS & PROCESSES, 1996, 149 (05): : 57 - 57
  • [27] A Test of Sincerity: How Black and Latino Service Workers Make Decisions about Making Referrals
    Smith, Sandra Susan
    ANNALS OF THE AMERICAN ACADEMY OF POLITICAL AND SOCIAL SCIENCE, 2010, 629 : 30 - 52
  • [28] Rapid report on using data to make standardized decisions about enrollment during the COVID-19 pandemic: perspectives from the MoTrPAC study
    George, Stephanie M.
    Chen, Haiying
    Miller, Michael E.
    Rejeski, W. Jack
    Stowe, Cynthia L.
    Webb, Christopher
    Kraus, William E.
    Musi, Nicolas
    Jakicic, John M.
    ANNALS OF EPIDEMIOLOGY, 2021, 62 : 19 - 21
  • [29] CARNEGIE - CASE-STUDY IN HOW FOUNDATIONS MAKE DECISIONS
    WEISCHADLE, DE
    PHI DELTA KAPPAN, 1977, 59 (02) : 107 - 111
  • [30] Using service quality data for competitive marketing decisions
    Rust, RT
    Danaher, PJ
    Varki, S
    INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 2000, 11 (05): : 438 - 469
12345