The effect of Customer Relationship Management systems on firm performance

被引：21
|
作者：
Haislip, Jacob Z. [1 ]
Richardson, Vernon J. [2 ,3 ]
机构：
[1] Univ North Texas, Denton, TX USA
[2] Univ Arkansas, Fayetteville, AR 72701 USA
[3] Xian Jiaotong Liverpool Univ, Suzhou, Peoples R China
来源：
INTERNATIONAL JOURNAL OF ACCOUNTING INFORMATION SYSTEMS | 2017年 / 27卷
关键词：
Customer Relationship Management (CRM); Performance; Information technology; INFORMATION-TECHNOLOGY; ENTERPRISE SYSTEMS; EARNINGS FORECASTS; IMPACT; DISCLOSURES; IMPLEMENTATION; ABILITY;
D O I：
10.1016/j.accinf.2017.09.003
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
[No abstract available]
引用
收藏
页码：16 / 29
页数：14
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