Business Process Reengineering-A Case Study on Computer Center Service

被引：2
|
作者：
Phiphopsuthipaiboon, Soontorn [1 ]
Boonsiri, Somjai [1 ]
机构：
[1] Chulalongkorn Univ, Fac Sci, Dept Math & Comp Sci, Bangkok, Thailand
来源：
2016 5TH INTERNATIONAL CONFERENCE ON TRANSPORTATION AND TRAFFIC ENGINEERING (ICTTE 2016) | 2016年 / 81卷
关键词：
D O I：
10.1051/matecconf/20168106006
中图分类号：
U [交通运输];
学科分类号：
08 ; 0823 ;
摘要：
This paper used Business process reengineering (BPR) for improve operation of computer service processes in the computer center. Change of service processes were conducted by implementing four-phase: 1) Finding of current process 2) Analysis current process 3) Redesign Process 4) Applying new process and realization framework to support redesign decision making. The framework based on policies and rules of organization. Finally, the new process was implemented at the computer center. The results showed that the new process was better than the current process, time of service decrease and reduce workload.
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页数：4
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