Business process reengineering in electronic service

被引：0
|
作者：
Li, JH [1 ]
机构：
[1] Zhejiang Univ, Sch Management, Hangzhou 310027, Peoples R China
来源：
THIRD INTERNATIONAL CONFERENCE ON ELECTRONIC COMMERCE ENGINEERING: DIGITAL ENTERPRISES AND NONTRADITIONAL INDUSTRIALIZATION | 2003年
关键词：
business process reengineering(BPR); electronic service delivery(ESD); one-stop shop; electronic government;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Firstly, the one-stop shop mode of electronic service delivery (ESD) was described. Then, business process reengineering (BPR) in ESD was introduced by discussing the relationship between front office and back office, and the feasibility of BPR in ESD was proposed by dividing the public administration into sequential process and interdependent process. Thirdly, based on the concept of BPR in ESD, we presented the framework of BPR in ESD, including customer-oriented back office integrated mechanism, multi-process workflow management of back office, and customer relationship management CRM) based customer cluster analysis. Finally, a brief summary is given.
引用
收藏
页码：394 / 397
页数：4
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